Neuro-Linguistic Programming for Change Leaders: The Butterfly Effect

Cover
Half Title
Title Page
Copyright Page
Dedication
Table of Contents
List of illustrations
Foreword
Introduction to the book
PART 1: The theory and operational context of NLP
	1. Conscious leadership
		Introduction
		Defining the change leader
		The conscious change leader
		Meta-reflection
		A confession
		Origins
		The map is not the territory
		The birth of the reflective practitioner
		The wider context
		Conclusion
		References
	2. NLP as a field of applied sociology
		Introduction
		Definition of NLP
		Neuro
		Linguistic
		Programming
		Brief history of NLP
		A successful track record
		NLP is user friendly
		Why does NLP work?
		A new field of applied sociology
		The evolution of business schools
		Concluding thoughts
		References
	3. New management practices: paradigm change
		Introduction
		The world of work is changing and we must adapt
		Major change challenges: the soft stuff is hard
		Psychological safety
		Core message: ‘Conscious change leadership development really does matter’
		Pulse checks
		Psychological safety and NLP rapport building methods
		Closing comments
		References
	4. ‘The map is not the territory’: reframing change leadership
		Introduction
		The map is not the territory
		Model of the world
		World views
		Reframing
		Reprogramming
		Modalities
		Sub-modalities
		Restructuring sub-modalities
		Social constructivism
		The leadership challenge: ethnocentric map making
		Concluding thoughts
		References
	5. It starts with oneself: the butterfly effect
		Introduction
		The butterfly effect
		Modelling
		Anthropology as a source of modelling catalysts
		Mirror neurons
		Matching
		Anchoring
		Unconscious modelling
		References
	6. NLP and the Law of Requisite Variety
		Introduction
		The Law of Requisite Variety
		1 The world as we know it is our own social construction
		2 We possess the capability to reconstruct our meanings
		3 We can be authors of our social identities
		4 We can change our emotional state at will
		5 We can model excellence of capability in others
		6 We can design and operationalize our future self
		7 We can regress backwards through time to change meaning systems
		8 We all possess the resources to manage any of our problems
		9 Be curious not judgemental
		10 Rapport is the key to social success
		11 Uptime and downtime
		12 COACH versus CRASH state
		Concluding thoughts
		References
	7. The NLP paradigm
		Introduction
		1 The map is not the territory
		2 There is no failure only feedback
		3 We own our results
		4 We possess the freedom of choice to determine our attitudes
		5 People make the best decision at the time with the resources they have available
		6 Respect the world view of others
		7 People always act with a positive intention
		8 The meaning of your communication is in the response you get
		9 We can shift perceptual position at will
		10 Resistance is a sign of poor rapport
		Concluding thoughts
		References
PART 2: Applied NLP
	8. Building the case for change
		Introduction
		SOAR model
		A blend of NLP methods
		Timeline
		Perceptual positions
		The Logical Levels Model
		The jungle gym
		Summary of the SOAR model
		The SCORE model
		Closing comments
		References
	9. Building psychological safety
		Introduction
		Don’t take short cuts
		Mindset and state management
		Caretaking
		Rapport building
		Framing experience
		References
	10. Un-packing the mindset mix
		Introduction
		Meta-reflection
		Defining mindsets
		Modality Frame Directive
		Somatic anchor
		A belief
		A value
		An attitude
		Meta-programmes
		Closing comments
		References
	11. Meta-programmes
		Introduction
		Kinds of meta-programmes
		It’s not a case of ‘this’ or ‘that’
		Conclusion
		Reference
	12. Framing of experience
		Introduction
		Sense-making fault lines
		Analysis
		The challenge for the change leader
		Framing of experience
		Reframing
		Concluding thoughts
		References
	13. Caretaking and guiding
		Introduction
		NLP and psychological safety
		Toxic meta-messages
		Building a coaching container
		Managing our energy
		Building COACH state
		Stacking emotional states
		Exercise building COACH state
		COACH state audit
		Psychogeography
		Concluding thoughts
		References
	14. A model of rapport building
		Defining rapport
		Rapport as a performance indicator
		It’s in our DNA
		Rapport as a bridge towards dialogue
		Rapport-building model
		Calibration
		Unconscious calibration
		Calibrated loops
		Matching
		Pacing experience
		Elicitation
		Leading
		Internal rapport
		Closing thoughts
		References
	15. Communication models
		Introduction
		The map is not the territory
		Our filters
		Selective representation and unconscious bias
		Lead sensory system
		Predicates
		7 + or - 2 messages
		The meta-model
		Working with the meta-model
		A worked example
		Concluding thoughts
		References
	16. NLP and OD: two not-so-distant relatives. It’s time for collaboration
		Introduction
		Genesis of the OD movement
		Genesis of the NLP movement
		NLP can be an emancipatory project
		NLP and its global reach
		Closing comments: model the changes you want to see in others
		References
Index