Organizational Behavior: Improving Performance and Commitment in the Workplace

Title
Table of Contents
PART 1 INTRODUCTION TO ORGANIZATIONAL BEHAVIOR
	CHAPTER 1
		What Is Organizational Behavior? What Is Organizational Behavior?
		Organizational Behavior Defi ned
		An Integrative Model of Organizational Behavior
		Does Organizational Behavior Matter?
		Building a Conceptual Argument
		Research Evidence
		So What’s So Hard?
		How Do We “Know” What We Know about Organizational Behavior?
		SUMMARY: MOVING FORWARD IN THIS BOOK
		TAKEAWAYS
		KEY TERMS
		DISCUSSION QUESTIONS
		CASE
		EXERCISE
	CHAPTER 2
		Job Performance Job Performance
		What Does It Mean to Be a “Good Performer”?
		Task Performance
		Citizenship Behavior
		Counterproductive Behavior
		Summary: What Does It Mean to Be a “Good Performer”?
		Trends Affecting Performance
		Knowledge Work
		Service Work
		Application: Performance Management
		Management by Objectives
		Behaviorally Anchored Rating Scales
		360-Degree Feedback
		Forced Ranking
		Social Networking Systems
		TAKEAWAYS
		KEY TERMS
		DISCUSSION QUESTIONS
		CASE
		EXERCISE
	CHAPTER 3
		Organizational Commitment Organizational Commitment
		What Does It Mean to Be “Committed”?
		Types of Commitment
		Withdrawal Behavior
		Summary: What Does It Mean to Be “ Committed”?
		Trends That Affect Commitment
		Diversity of the Workforce
		The Changing Employee–Employer Relationship
		Application: Commitment Initiatives
		TAKEAWAYS
		KEY TERMS
		DISCUSSION QUESTIONS
		CASE
		EXERCISE
PART 2 INDIVIDUAL MECHANISMS
	CHAPTER 4
		Job Satisfaction Job Satisfaction
		Why Are Some Employees More Satisfi ed Than Others?
		Value Fulfi llment
		Satisfaction with the Work Itself
		Mood and Emotions
		Summary: Why Are Some Employees More Satisfi ed Than Others?
		How Important Is Job Satisfaction?
		Life Satisfaction
		Application: Tracking Satisfaction
		TAKEAWAYS
		KEY TERMS
		DISCUSSION QUESTIONS
		CASE
		EXERCISE
	CHAPTER 5
		Stress Stress
		Why Are Some Employees More “Stressed” Than Others?
		Types of Stressors
		How Do People Cope with Stressors?
		The Experience of Strain
		Accounting for Individuals in the Stress Process
		Summary: Why Are Some Employees More “Stressed” Than Others?
		How Important Is Stress?
		Application: Stress Management
		Assessment
		Reducing Stressors
		Providing Resources
		Reducing Strains
		TAKEAWAYS
		KEY TERMS
		DISCUSSION QUESTIONS
		CASE
		EXERCISE
	CHAPTER 6
		Motivation Motivation
		Why Are Some Employees More Motivated Than Others?
		Expectancy Theory
		Goal Setting Theory
		Equity Theory
		Psychological Empowerment
		Summary: Why Are Some Employees More Motivated Than Others?
		How Important Is Motivation?
		Application: Compensation Systems
		TAKEAWAYS
		KEY TERMS
		DISCUSSION QUESTIONS
		CASE
		EXERCISE
	CHAPTER 7
		Trust, Justice, and Ethics Trust, Justice, and Ethics
		Why Are Some Authorities More Trusted Than Others?
		Trust
		Justice
		Ethics
		Summary: Why Are Some Authorities More Trusted Than Others?
		How Important Is Trust?
		Application: Social Responsibility
		TAKEAWAYS
		KEY TERMS
		DISCUSSION QUESTIONS
		CASE
		EXERCISE
	CHAPTER 8
		Learning and Decision Making Learning and Decision Making
		Why Do Some Employees Learn to Make Decisions Better Than Others?
		Types of Knowledge
		Methods of Learning
		Methods of Decision Making
		Decision-Making Problems
		Summary: Why Do Some Employees Learn to Make Decisions Better Than Others?
		How Important Is Learning?
		Application: Training
		TAKEAWAYS
		KEY TERMS
		DISCUSSION QUESTIONS
		CASE
		EXERCISE
PART 3 INDIVIDUAL CHARACTERISTICS
	CHAPTER 9
		Personality and Cultural Values Personality and Cultural Values
		How Can We Describe What Employees Are Like?
		The Big Five Taxonomy
		Other Taxonomies of Personality
		Cultural Values
		Summary: How Can We Describe What Employees Are Like?
		How Important Are Personality and Cultural Values?
		Application: Personality Tests
		TAKEAWAYS
		KEY TERMS
		DISCUSSION QUESTIONS
		CASE
		EXERCISE
	CHAPTER 10
		Ability Ability
		What Does It Mean for an Employee to Be “Able”?
		Cognitive Ability
		Emotional Ability
		Physical Abilities
		Summary: What Does It Mean for an Employee to Be “Able”?
		How Important Is Ability?
		Application: The Wonderlic
		TAKEAWAYS
		KEY TERMS
		DISCUSSION QUESTIONS
		CASE
		EXERCISE
PART 4 GROUP MECHANISMS
	CHAPTER 11
		Teams: Characteristics and Diversity Team Characteristics and Diversity
		What Characteristics Can Be Used to Describe Teams?
		Team Types
		Variations within Team Types
		Team Interdependence
		Team Composition
		Summary: What Characteristics Can Be Used to Describe Teams?
		How Important Are Team Characteristics?
		Application: Team Compensation
		TAKEAWAYS
		KEY TERMS
		DISCUSSION QUESTIONS
		CASE
		EXERCISE
	CHAPTER 12
		Teams: Processes and Communication Team Processes and Communication
		Why Are Some Teams More Than the Sum of Their Parts?
		Taskwork Processes
		Teamwork Processes
		Communication
		Team States
		Summary: Why Are Some Teams More Than the Sum of Their Parts?
		How Important Are Team Processes?
		Application: Training Teams
		Transportable Teamwork Competencies
		Cross-Training
		Team Process Training
		Team Building
		TAKEAWAYS
		KEY TERMS
		DISCUSSION QUESTIONS
		CASE
		EXERCISE
	CHAPTER 13
		Leadership: Power and Negotiation Leadership: Power and Negotiation
		Why Are Some Leaders More Powerful Than Others?
		Acquiring Power
		Using Infl uence
		Power and Infl uence in Action
		Negotiations
		Summary: Why Are Some Leaders More Pow-erful Than Others?
		How Important Are Power and Infl uence?
		Application: Alternative Dispute Resolution
		TAKEAWAYS
		KEY TERMS
		DISCUSSION QUESTIONS
		CASE
		EXERCISE
	CHAPTER 14
		Leadership: Styles and Behaviors Leadership: Styles and Behaviors
		Why Are Some Leaders More Effective Than Others?
		Leader Decision-Making Styles
		Day-to-Day Leadership Behaviors
		Transformational Leadership Behaviors
		Summary: Why Are Some Leaders More Effective Than Others?
		How Important Is Leadership?
		Application: Leadership Training
		TAKEAWAYS
		KEY TERMS DISCUSSION QUESTIONS
		CASE
		EXERCISE
PART 5 ORGANIZATIONAL MECHANISMS
	CHAPTER 15
		Organizational Structure Organizational Structure
		Why Do Some Organizations Have Different Structures Than Others?
		Elements of Organizational Structure
		Organizational Design
		Common Organizational Forms
		Summary: Why Do Some Organizations Have Different Structures Than Others?
		How Important Is Structure?
		Application: Restructuring
		TAKEAWAYS
		KEY TERMS
		DISCUSSION QUESTIONS
		CASE
	CHAPTER 16
		Organizational Culture Organizational Culture
		Why Do Some Organizations Have Different Cultures Than Others?
		Culture Components
		General Culture Types
		Specifi c Culture Types
		Culture Strength
		Maintaining an Organizational Culture
		Changing an Organizational Culture
		Summary: Why Do Some Organizations Have Different Cultures Than Others?
		How Important Is Organizational Culture?
		Application: Managing Socialization
		TAKEAWAYS
		KEY TERMS
		DISCUSSION QUESTIONS
		CASE
		EXERCISE
GLOSSARY
PHOTO CREDITS
INDEX
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