Exploring Services Science: Third International Conference, IESS 2012, Geneva, Switzerland, February 15-17, 2012. Proceedings

Front Matter....Pages -
Towards a Process Model for Service Systems....Pages 1-15
Extending an Adaptive Interface Framework to Support Collaboration....Pages 16-28
Session-Based Dynamic Interaction Models for Stateful Web Services....Pages 29-43
Disassembling Digital Identity-Related Privacy into a Set of Services: SoaML-Based Services Design....Pages 44-57
Are Services Functions?....Pages 58-72
Modeling an Emergency Service System for a Hospital Network....Pages 73-86
The Challenges of Deliberative Decision Process: An Italian Case....Pages 87-100
A Conceptual Analysis about the Organizational Impact of Compliance on Information Security Policy....Pages 101-114
Modeling and Bridging the Gap between Different Stakeholders....Pages 115-124
Integrating Value Modelling into ArchiMate....Pages 125-139
“S-D Logic” Business Model - Backward and Contemporary Perspectives....Pages 140-154
Modeling Value Creation and Capture in Service Systems....Pages 155-169
Commitment-Based Modeling of Service Systems....Pages 170-185
Novel Service Discovery Techniques for Open Mobile Environments and Their Business Applications....Pages 186-200
A Design Theory for e-Service Environments: The Interoperability Challenge....Pages 201-211
When Technology Supports Educational Services: Distance Education Use in Rural Italian Schools....Pages 212-226
DEMO-Based Service Level Agreements....Pages 227-242
Service System Design and Engineering – A Value-Oriented Approach Based on DEMO....Pages 243-257
The Challenge of Service Oriented Performances for Chief Information Officers....Pages 258-270
Conceptualizing Cloud-Platforms as Service Systems....Pages 271-283
Designing 3D Virtual World Platforms for E-Learning Services. New Frontiers of Organizational Training....Pages 284-296
Towards a $\\mathcal{Q}$ uality of $\\mathcal{S}$ ocial $\\mathcal{N}$ etwork ( $\\mathcal{Q}$ o $\\mathcal{SN}$ ) Model in the Context of Social Web Services....Pages 297-310
The Grey Box: How Understanding the Functioning of a Mobile Device Affects the Success of a Mobile Service....Pages 311-320
Emerging Service-Based Business Models in the Music Industry: An Exploratory Survey....Pages 321-329
Linking Services Design to Strategy....Pages 330-339
The Meaning of the University Experience: A Service Science Approach....Pages 340-349
Intersecting Technical Knowledge, Marketing Experience and Customer Activities to Innovate....Pages 350-360
Towards Security Assurance Metrics for Service Systems Security....Pages 361-370
Back Matter....Pages -